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Knowledge Base

Here you can find supporting documentation for your pyramid product as well as trouble shoot an existing problem.  If you don't see an answer to your question please submit your own inquiry to Pyramid Technologies, or call us at 888-479-7264.

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Featured Articles

3500/ 3700 Cleaning & Care Instructions
Here you will find step by step cleaning & care instructions for both the 3500 & 3700 time clocks.
4000/ 4000HD Care & Cleaning Instructions
Here you will find step by step instructions on how to clean & care for both the 4000 & 4000HD time clocks. Many print problems can be eliminated and the life of your Pyramid Time Clock can be extended simply by making sure that you correctly install your ribbon and keep your time clock clean.
Pyramid 4000 Ribbon Installation
Step-by-step guide to proper installation of the 4000 ribbon- with photos OR check out our YouTube video: http://www.youtube.com/watch?v=Qs7EWRKi2SY
Sample TimeTrax Reports
Here are some sample reports from our TimeTrax Time and Attendance Software.
TTEZ USB DRIVER FIX
USB DRIVER FIX INSTRUCTIONS FOR WINDOWS VISTA, 7, 8, 8.1 AND WINDOWS 10
V4 Moving your database from 1 pc to another
Grabbing your database from Windows 7 and above and moving into to another Windows 7 or above.
V5 Fingerprint Registration
Follow these instructions to register your employees fingerprints at the clock.
V5 Moving your database from 1 PC to another.
Please follow these directions to move your data from 1 PC to another with your Version 5 software.


Articles

3500/ 3700 Cleaning & Care Instructions
Here you will find step by step cleaning & care instructions for both the 3500 & 3700 time clocks.
4000/ 4000HD Care & Cleaning Instructions
Here you will find step by step instructions on how to clean & care for both the 4000 & 4000HD time clocks. Many print problems can be eliminated and the life of your Pyramid Time Clock can be extended simply by making sure that you correctly install your ribbon and keep your time clock clean.
Adding Time Cards By Hand
Adding time on a calculator will not give you the accuracy (hundredths of minutes) that is necessary to accurately add time when computing payroll. The Pyramid Time Clock contains a chip with the mathematical formula necessary to guarantee that time accuracy.
Changing the Print Ribbon
Dealer login
Click the following link for access to our dealer log in.
No Recorders Found (Ethernet)
"No Recorders Found" error message indicates a connection error
Password Reset
Have you forgotten or lost your password?
Pyramid 4000 Ribbon Installation
Step-by-step guide to proper installation of the 4000 ribbon- with photos OR check out our YouTube video: http://www.youtube.com/watch?v=Qs7EWRKi2SY
Quickbooks Integration
TimeTrax and Quickbooks Syncing and Exporting. Requirements: Quickbooks Pro or higher. U.S. Versions ONLY. Use this document to guide you through the steps...
Registering a Fingerprint
Registering an Employee on the TimeTrax Elite Bio
Sample TimeTrax Reports
Here are some sample reports from our TimeTrax Time and Attendance Software.
TTEZ USB DRIVER FIX
USB DRIVER FIX INSTRUCTIONS FOR WINDOWS VISTA, 7, 8, 8.1 AND WINDOWS 10
V4 Moving your database from 1 pc to another
Grabbing your database from Windows 7 and above and moving into to another Windows 7 or above.
V5 Fingerprint Registration
Follow these instructions to register your employees fingerprints at the clock.
V5 Fingerprint Registration
Follow these directions on how to register a fingerprint at the clock.
V5 Moving your database from 1 PC to another.
Please follow these directions to move your data from 1 PC to another with your Version 5 software.
Warranty & Return and Software Support Information