If you have software version 5.3.61.12 or above and you are the ADMIN, you can click on Forgot Password, right on the login page.
For all other users: The default login is Username ADMIN, Password is PTI. If you changed your password and don’t remember it, call customer support at (888) 479-7264 Ext. 800.
During your initial setup, your clock must be connected to your network or PC in order to push settings and time. Once that is done, your clock will continue to take and store punches when connected to power only.
When you want to download punches or change some settings, you will need to connect it to the network or PC.
If you have an Elite Clock with firmware that starts with a 5, you can download your punches onto a flash drive via the USB port on the side of your Elite Clock.
Version 4: Go to the Employee Detail Screen and enter a card number in the CARD #1 field and click SAVE. If an Employee lost their original card and you are giving them a new card #, enter that in the CARD #2 field and click SAVE.
Version 5: Go to Employee Profiles and click on the small edit icon on the right of the employee’s name. Click ADD CARD. Add the number and click SAVE AND CLOSE. Then click SAVE AND CLOSE on the Employee Profile Screen as well.
Version 4: On the Employee Detail Screen, click edit. Check the inactive box and click SAVE.
Version 5: Go to the Employee Profiles and find the employee you would like to make inactive. Click on the small edit icon to the right. Under Employment Status, make the employee inactive. If the employee will not be returning at a later date, fill out the Termination Date and Reason as well.
Please follow these instructions for your Ethernet Clock. If these instructions don’t work for you, please call Customer Service at (888) 479-7264 Ext. 800.
Please follow these K64 offline instructions for your Ethernet Clock.
If you haven’t been approving your pay periods, the information doesn’t archive. Call about an upgrade to Version 5 at (888) 479-7264 Ext. 800.
If timecards are approved, you can’t make any changes. Unapprove the timecard and try again.
You can only edit an AM punch to an AM punch or a PM punch to a PM punch. You cannot edit an AM punch to a PM punch or a PM punch to an AM punch.
You must delete the incorrect punch and add the correct punch.
Yes, but not until the card has been unused for 3 full pay periods, so that there are no punches associated with that card in the Current, Previous, or 2 Prior Pay Periods.
The employee who was previously using that timecard must be made inactive, and you must remove that card number from their employee profile.
V4. Make sure the recorder is found when you log in to your software. Make sure your timecards are not approved on the Payroll Details Tab.
Try rebooting the clock and downloading punches again.
V5. Version 5.3.1.49 and above:
Make sure your clock is online and marked as active on the hardware manager screen. Make sure your timecards are unapproved. Try unplugging the clock from power for a minute or two.
When you plug it back in, check again to see if it is online and active. If it is, check to see if your punches came in. If they didn’t, press F2 on your PC keyboard to do an emergency download.
If your clock is offline, please see our V5 Offline instructions.
V5. Versions below 5.3.1.49:
Make sure your clock is online on the hardware manager screen. Make sure your timecards are unapproved. Click on the punch download. If you still don’t have punches, unplug your clock for a minute or two.
When you plug it back in, check again to see if it is still online. If it is, check to see if your punches came in. If they didn’t, press F2 on your PC keyboard to do an emergency download.
If your clock is offline, please see our V5 Offline instructions.
No, all of Pyramid’s clocks have a battery backup that will hold the time while it is unplugged for a few days.
All Pyramid clocks come with 90 days of technical support from the date of purchase. If you need support or would like to extend your support, please call (888) 479-7264 Ext. 800
Pyramid no longer offers support for Version 4. Call about an upgrade to Version 5 at (888) 479-7264 Ext. 800.
Yes, all clocks come with a one-year hardware warranty against manufacturer defects. Warranty starts with the date of purchase.
TimeTrax™ is not equipped to customize reports.
TimeTrax™ is a single-user application and cannot be installed on a server. If someone else needs access to the software, they would have to log in to the PC with the software or have remote access to that PC.
For step-by-step instructions on how to move or transfer your V4 or V5 data from one PC to another, go to the Tutorial Page.
You can order the keys on our website, or by calling customer support at (888) 479-7264 Ext. 800.
The Pyramid 3500, 3500SS, 3550SS, 3600SS, 3700, 4000, 4000PRO, 4000HD, 5000, or 5000HD replacement key part number is 41479K. Click here to purchase.
The Pyramid 2400, 2600, 2650, or 6200 replacement key part number is 2600K. Click here to purchase.
The Pyramid 2500, 2650PRO, or 3800 replacement key part number is 2500K. Click here to purchase.
42427 Ribbon: used for 2400 models. View all reorder options.
42416 Ribbon: used on 2600 and 2650 models. View all reorder options.
43079 Ribbon: used on 2500, 2650PRO, and 3800 models. View all reorder options.
4000R Ribbon: used on 3500, 3700, and 4000 models (not the 4000PRO). View all reorder options.
5000R Ribbon: used on 3500SS, 3550SS, 3600SS, 3700SS, 4000PRO, 5000, and 5000HD models. View all reorder options.
We are sorry to report that we only offer black ink.
The pay periods in the user guide are the only ones available.
No! All Pyramid time clocks have an 8-day battery backup.
Synchronized time keeps business operations running efficiently, eliminating the need for unnecessary downtime. With Pyramid’s synchronized clock systems, you’ll never have to worry about updating your clocks after a power outage or twice a year for Daylight Saving Time.
Pyramid Time Systems offers a three-year limited replacement warranty for synchronized clock systems and a one-year warranty for time & attendance products from the date of purchase. For more information, please contact us.
Pyramid Time Systems offers Ethernet/PoE, wireless RF (Radio Frequency), and wired systems. All of these solutions will keep your clock system synchronized and always accurate. For more information, please call us at (888) 479-7264.
Pyramid clock systems are easy to install, especially the battery-operated clocks. For more information on how to implement one of our systems, please call us at (888) 479-7264.
Yes, Pyramid Time Systems can print your logo directly on the face of your analog clock, providing you with a customized solution. For more information, please call us at (888) 479-7264.
Yes, Pyramid Time Systems can guide you through deployments, time resets, and warranty replacements. For more information, call us at (888) 479-7264 [Press 1 for Synchronized Clock service].
Pyramid Time Systems offers robust customer support and sales assistance to address all questions and concerns not covered on this Synchronized Clock Systems FAQ page.
Whether you need help with synchronized clock systems, RF wireless setups, PoE IP network clocks, or Wired Master Clock solutions, our expert team provides tailored guidance.
Accurate timekeeping, workforce productivity, and regulatory compliance are top priorities for Pyramid’s support and sales staff. For inquiries about installation, troubleshooting, or expanding your time sync clock network, call (888) 479-7264.
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