Warranty & Returns

Pyramid Time Systems (“Pyramid”) warrants all Pyramid-branded hardware products to be free from defects in materials and workmanship for a period of one (1) year from the date of purchase by the original end user.

To qualify for warranty service, customers must provide proof of purchase and/or product registration.

Warranty Coverage

• Pyramid’s obligation under this warranty is limited exclusively to the replacement of defective components, parts, or units, as determined by Pyramid in its sole discretion.
• Warranty service applies only to products purchased through authorized channels.

Customer Responsibilities

• Products must be returned in their original packaging or equivalent protective materials.
• Customers are responsible for all return shipping costs and assume full risk of loss or damage during transit.
• Returns must be accompanied by a valid Return Merchandise Authorization (RMA) issued by Pyramid.

Exclusions

This warranty does not cover:

• Damage caused by accident, misuse, abuse, neglect, or unauthorized modification.
• Improper installation, operation, or packaging during return shipment.
• Any repair or alteration performed without written authorization from Pyramid.

Additional Terms

• Pyramid reserves the right to determine whether any defect is due to faulty materials, workmanship, or external causes.
• Warranty coverage is non-transferable and applies only to the original purchaser.
• Customers outside the United States must contact their authorized Pyramid dealer for service and support.