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Product Information

Limited 1-Year Warranty

Pyramid Time Systems warrants its equipment to original user against defective material or workmanship for a period of one year from date of purchase. Proof of purchase and purchase date are required for warranty service of this product. Pyramid Time Systems' responsibility under this warranty is limited to replacement of defective part(s). Replacement is the sole discretion of Pyramid Time Systems.

For Return Shipments to Pyramid Time Systems, product must be shipped in its original carton or equivalent. The cost and method of return freight for warranted product is the sole responsibility of the customer. Pyramid Time Systems will not assume any responsibility for loss or damage incurred in shipping. Pyramid Time Systems reserves the right to determine whether parts failed because of defective material, workmanship or other causes. Failure caused by accident, alteration, misuse or improper packaging of returned unit is not covered by this warranty. Any repair done by the customer without the consent of Pyramid Time Systems will automatically void the warranty. Users in countries other than Canada and USA should contact the Dealer from whom the unit was purchased. The rights under this warranty are limted to the original user and may not be transferred to subsequent users.

Should your Pyramid Time Systems product require replacement, please contact our Customer Care Team by phone at 888.479.7264 during regular business hours: 8am-5pm EST, M-F, or email us at customersupport@ptitime.com for return procedures and a return authorization number. If Pyramid Time Systems confirms and approves your claim, Pyramid Time Systems will replace the item. If the replacement product is no longer in production, one of equal or greater value will be given.